Right of withdrawal

Right of withdrawal

(1) Consumers have the statutory right of withdrawal described below:

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day,

In the case of a sales contract: on which you or a third party named by you who is not the carrier has or has taken possession of the goods;

In the case of a contract for several goods that you have ordered as part of a single order and that are delivered separately: on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods;

In the case of a contract for the delivery of goods in several partial shipments or pieces: on which you or a third party named by you who is not the carrier has or has taken possession of the last partial shipment or the last piece.

In order to exercise your right of withdrawal, you must contact us (LÖFFLER GmbH, Rosenstrasse 8, 91244 Reichenschwand, Fax: +49 (0) 91 51 - 83 00 8-88, Telephone +49 (0) 91 51 -83 00 8-72) by means of a clear declaration of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of the withdrawal

If you revoke this contract, we have to repay all payments that we have received from you immediately and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must send the goods to LÖFFLER GmbH Rosenstrasse 8 - D-91244 Reichenschwand - E-Mail: shop@loeffler.de - Tel : +49 (0) 91 51 -83 00 8-72 - Fax: +49 (0) 91 51 - 83 00 8-88 - to be returned or handed over. This deadline is met if you send the goods before the period of fourteen days has expired.

We bear the direct costs of the return.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

(2) Consumers have a voluntary right of return up to 31 days after receipt of the goods:

In addition to the statutory right of withdrawal described above, we grant the customer a voluntary return guarantee of 31 days from receipt of the goods.

The customer can also withdraw from the contract after the 14-day cancellation period has expired by sending the goods back to us within 31 days of receipt (beginning of the day after receipt of the goods), provided that the goods are complete, in their original packaging and in an undamaged condition is located. Timely dispatch is sufficient to meet the deadline.

The goods must be sent back to: LÖFFLER GmbH Rosenstrasse 8 - D-91244 Reichenschwand.

If the return is made after the deadline or the product has been used beyond normal use, damaged or not returned in the original packaging, we reserve the right to refuse to take it back and not to issue a refund.

The contractually granted voluntary return guarantee does not affect the legal rights and claims of the customer. In particular, the statutory right of withdrawal and the statutory warranty rights of the customer remain unrestricted.

(3) Customers who are not consumers within the meaning of Section 3 of these terms and conditions do not have a right of withdrawal.

(4) The provider informs about the model withdrawal form according to the legal regulation as follows:


Withdrawal Forms

You can send your revocation to us here directly via our shop or by post, you can find the relevant form as a PDF here.